About our workplace
MZQ is a growing company, with all the advantages of working for a tech-savvy start-up.
Our workforce is a blend of top-level experts, as well as fresh college grads. Our experts and new hires work hand-in-hand, sharing lifelong experience and fresh ideas in a collaborative environment.
We offer state-of-the-art technology to do our jobs in a brand new office, designed just for us. Our world headquarters is located in Pikesville, MD but we live in the Cloud and have the ability to work from anywhere with an internet connection. We don’t have legacy systems or processes to slow us down. We have a “startup” feel – and that includes all-you-can-drink coffee & tea, company provided snacks, the occasional lunch, and made-from-scratch birthday cakes courtesy of our resident bakers!
Our leadership has over 100 years combined experience in diverse fields, and that diverse experience is applied both to the way MZQ is structured and how it operates. Our leadership fosters a culture of mentorship and staff development with no bureaucracy between you and the experts.
Most importantly, MZQ is a family. We are here to help our clients, but just as importantly we are here to help each other. Our company motto is “We Help People,” and we live by it.
A Bachelor’s degree or four years work experience is required for all positions. If you are sharp, curious, flexible, articulate, have a client-first focus, and want to make a difference at work – MZQ is the place for you.
Account Management Team
The account manager role is to ensure that client needs are understood and satisfied while exercising mature judgement and communication proficiency. You will be expected to build and manage client relationships, collect information, and ensure that company offerings meet the individual needs of clients at the highest level of service.
- Serve as the lead point of contact for all customer account management matters.
Communicate with clients clearly and effectively.
Build and maintain strong, long-lasting client relationships.
Collaborate with internal departments to facilitate client need fulfillment.
Identify problems or issues and ensure all are responded to and resolved accordingly.
Ensure on time and accurate reporting to meet contractual requirements and client expectations.
Collect and analyze data.
Work with your mentors in areas such as sales, marketing, compliance consulting, team coordination, or process improvement to make MZQ more effective.
Maintain a current working knowledge of benefit laws and regulations as they impact plans to ensure timely compliance and communication where applicable.
Proven work experience in a client-facing, high-volume role.
Experience delivering client-focused solutions to customer needs.
Ability to work in a fast-paced environment with minimal instruction and a high degree of accuracy.
Sets priorities and manages workflow to ensure efficient, timely and accurate production of tools and materials.
Must be proficient with computers and quickly competent with new technology tools. Specifically, must have full competence with MS Office Suite products.
High degree of critical thinking, organizational and decision-making skills.
Ability to manage multiple client accounts, tasks and projects simultaneously.
Strong verbal and written communication skills.
Knowledge of health and welfare benefits is a plus but not required.
Position Location: Pikesville, MD
To apply: e-mail your resume to email@example.com